We requested specific facts through the player and communicated Together with the casino, which outlined the demanded files. Irrespective of extending the reaction time by seven days, the participant didn't reply. thus, the grievance was rejected resulting from lack of reaction.

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soon after a number of communications with equally the casino and her bank, the participant was not able to deliver the requested files for even more verification. As a result, the criticism was rejected as a consequence of an absence of response and The shortcoming to research further more.

After investigation, we found evidence that supported the On line casino's final decision. The player was learned to own breached the On line casino's stipulations by owning several accounts related Together with the exact same IP, gadget, cookie, and using the identical payment strategy in related accounts. For that reason, the complaint was turned down as unjustified.

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The participant from Chile asked for a withdrawal a lot more than two weeks just before distributing this grievance. Unfortunately, the winnings haven’t been received nevertheless. We turned down the grievance as the player didn't cooperate.

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The player from Chile produced a withdrawal of 590 thousand pesos and following around 5 small business times, the withdrawal has not been processed. participant stopped responding to our concern for that reason the complaint was turned down.

Request for files on the withdrawal phase, Despite the fact that this follow is present in other initiatives I performed.

This reward does not have a utmost cashout Restrict. there might be other restrictions in position although, just like a standard gain Restrict or withdrawal Restrict that applies to all gamers With this casino.

on verification, I'm able to ensure the withdrawal quantity of a hundred USD has long been successfully processed from our close. In addition, your complaint on this System is closed with a successful resolution.

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